- Terms and Conditions
Terms and Conditions
Minimum order $50.
Orders under $50 after discount will be automatically cancelled and refunded.
We accept Visa, Master Card, Discover, and American Express. You can check out using our secure website or you may choose to check out using your Paypal account.
Your card will not be charged until we ship your items.
Shipments within the state of New Jersey will be charged 7% sales tax, unless a Resale Certificate is on file with us. Tax Exempt customers residing in New Jersey must have a copy of Form ST-3 on file with us. It is available here and can be sent to us electronically or via US mail.
We offer Free Shipping on orders over $500, provided those orders do not include any of the items listed below as needing a surcharge. Most orders are shipped within 24 to 48 hours.
For orders under $500, our shopping cart system will estimate shipping charges when you check out based on the items you have chosen and on your location relative to ours in Southern New Jersey. To see UPS rates, you must click on "Show UPS Rates," located below the option for Local Pick Up. This will provide you with an estimate for UPS Ground, 3 Day Select, and 2nd Day Air. This estimate may change as the order is processed. If so, we will contact the customer to verify charges.
If your item is small (under 13 oz. in weight) and we can use USPS, or if you request that we do so in the Comments section of your order, we will process the shipping using USPS rates for First Class and Priority Mail. You may see an option to choose USPS when checking out. If you choose that option, and your items are too bulky or heavy to go via USPS, we will adjust your invoice accordingly when processing your order.
Some items are ineligible for free shipping and may require a surcharge that will be added to your order once freight charges are calculated. Items with a surcharge include gallons of glaze, 3.5-gallon buckets of glaze, cases of bisqued tile, 50-pound boxes of clay or bags of raw materials, and kiln shelves. Surcharges are additional on all orders and are calculated based on your location relative to ours. We will confirm any surcharges with you before shipping your order. These surcharges may range in value from $20.00 to $55.00 for a box of clay; $14.00 to $23.65 for a Gallon of glaze, and $18.59 to $46.60 for a 3.5 Gallon bucket of glaze.
We do not automatically backorder out of stock items. Please notify us if you would like an item backordered. Backordered items are treated as a new order and subject to additional shipping charges.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. There is a 25% restocking fee for any returns, and shipping charges for the return are the responsibility of the customer. Credit can only be offered on product that is returned in its original condition and packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
When necessary, refunds are made in the same manner as payment had been made.
No Warranty is made, nor responsibility assumed for the safe handling or results obtained purchasing or using any of the products offered for sale by us.
All prices are subject to change without notice. A 2% per month overdue finance charge will be added to all overdue invoices.
International Orders (including Canada)
We are currently not processing international orders. Please check back for further information.